Before Your Move

Choosing Your Mover

You will have many choices of household goods movers. Since the prices and services offered vary from mover to mover, you may want to shop around before hiring a mover. Don't be afraid to ask questions, and make sure you get everything in writing, including the company's full name, physical address, and telephone number. You can also check the history of complaints, filed with TxDMV, on specific movers by using our Complaint Management System (CMS).

Under Texas law, anyone offering to perform a moving service for hire must be registered with TxDMV. To verify whether your mover is properly registered, check the status of the mover's motor carrier registration or contact TxDMV at (800) 299-1700 (select Option 3 from the automated menu).

During Your Move

Mover's Liability

Your mover has a basic liability of 60 cents per pound per article. This means if your 50 pound television is damaged, your mover is liable for a maximum of only $30. Although your mover cannot reduce his liability below 60 cents per pound per article, he may agree in writing to assume a higher level of liability.  Your mover may assess additional fees (sometimes referred to as a valuation fee) for assuming the higher level of liability. Noting a higher level of mover liability (valuation) is not the same as purchasing transit insurance.

Packing and Loading

Depending upon your agreement with your mover, you may be doing some of the preparation for your move. If you're doing you own packing, be careful about overloading cartons. To avoid damage, do not pack fragile items and heavy items in the same carton. Mark fragile cartons. Do not pack valuables (such as jewelry or money), medications, or important papers to be carried in the mover's truck. The mover is not responsible for these items. Your mover may have additional tips for preparing for your move. Don't be afraid to ask